Refund & Cancellation Policy
Everything is handmade to order, so our policy is a little different from mass-produced shops. Here is exactly where you stand.
last updated 22 September 2026 ♡
Cancellations
You can cancel a standard order for a full refund within 12 hours of placing it, as long as it has not entered production.
Personalised and custom orders cannot be cancelled once we have begun making them.
Damaged or wrong items
If your parcel arrives damaged, or you receive the wrong item, send us photographs within 48 hours of delivery at hadotisparsh@gmail.com.
We will remake the piece or refund you in full — your choice. Return shipping in these cases is on us.
Change of mind
Since each piece is made to order, we cannot accept change-of-mind returns. Please check dimensions and colours on the product page before ordering, and message us if you are unsure — we are happy to help you pick.
How refunds are paid
Approved refunds go back to the original payment method within 5–7 working days of approval.
Any coupon discount applied to the order is refunded as the amount you actually paid, not the pre-discount value.
Shipping charges are refunded only when the fault is ours.
Lost parcels
If tracking shows no movement for 7 working days, contact us and we will raise it with the courier and remake or refund your order.